Consumer Policy

Consumer Policy

 

Payment Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1 - 2 Business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Festive Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order. 

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, and on the first package you receive.

Shipping Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Festive Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

Our International Order delivery timeline is 10-15 working days.

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

 Payment Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1 - 2 Business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Festive Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order. 

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, and on the first package you receive.

Shipping Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Festive Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

Our International Order delivery timeline is 10-15 working days.

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

Delivery Policy

We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product of fragile items like bottles are safely secured with additional bubble wrap.

If the shipment is tampered or damaged, please do not accept it.

Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.

If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.

For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered or damaged, please do not accept it.

In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account.

We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

We reserve the right to pause deliveries to any part of the country at any time if so warranted.

Products with a date of expiration of below 1 month would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 1 month.

Resellers are not eligible for Offers.

Cancellation Policy

Orders once dispatched are not eligible for cancellation.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

Return & Exchange Policy

In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to support@vedicmix.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

Kindly take picture of the damaged/tampered side of the product or package.

Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:

  • Package has accessories missing.
  • Damaged or broken Inner pack.
  • Wrong product delivery.
  • Expired product delivery.

In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

Returns will not be accepted if:

  • The product is damaged.
  • It is without an invoice.
  • It is with tampered batch number and price
  • It is without its original packaging.

Please do not use the item you have raised a complaint about.

If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

  • Failure to provide adequate information about the case.
  • Failure to provide snapshots of the Invoice, packet and box (if any).

Damages due to neglect, improper usage or, the wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.

Refund & Replacement Policy

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Note to Customers

Fair Usage Policy

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Impairment & Damages

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

  1. Do not use the products
  2. Take proper snapshots of the products
  3. Keep the invoice copy with you

If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, VedicMix & Garima Dehydrated Food LLP  is not responsible for any damages caused.

Change of Packaging

Packaging and communications at VedicMix & Garima Dehydrated Food LLP undergo constant innovation and changes without affecting the product and its efficacy of the product. These changes are for a seamless user experience and comply with government notifications Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of stickers and symbols, but please be assured that the product is authentic and untampered.

Suspending Promotions

VedicMix & Garima Dehydrated Food LLP reserve the right to cancel any ongoing or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

Contact Us

Garima Dehydrated Food LLP

Address: Plot No. 7/8, Kheri Jasana Road, Greater Faridabad, VPO Jasana, Faridabad, Haryana 121101, INDIA

Email                   : support@vedicmix.com

Phone No.           : +91 9995557487

 

For any queries feel free to reach out to our customer care team at support@vedicmix.com who will be happy to clarify your concerns.

Privacy Policy

We are www.vedicmix.com, a service provided by  Garima Dehydrated Food LLP from , Faridabad, Haryana 121101 INDIA. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site.

If you have any comments or suggestions, we would be pleased to receive them at our Faridabad address or by emailing us at info@vedicmix.com

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password.

  1. Right now our website is not enabled with “cookies”
  2. If you choose to buy on the Website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
  3. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
  4. We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
  5. All your personal information will be stored in a secure encrypted file. However, no credit or debit card information will be stored beyond that of your current transaction session. When the session expires that data will be permanently deleted.
Shipping Policy

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for your address and other contact information, as well as payment-related information once the payment transaction, has been successfully completed 

Privacy Policy

We are www.vedicmix.com, a service provided by  Garima Dehydrated Food LLP from , Faridabad, Haryana 121101 INDIA. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site.

If you have any comments or suggestions, we would be pleased to receive them at our Faridabad address or by emailing us at info@vedicmix.com

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password.

  1. Right now our website is not enabled with “cookies”
  2. If you choose to buy on the Website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
  3. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
  4. We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
  5. All your personal information will be stored in a secure encrypted file. However, no credit or debit card information will be stored beyond that of your current transaction session. When the session expires that data will be permanently deleted.
Shipping Policy

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for your address and other contact information, as well as payment-related information once the payment transaction, has been successfully completed

Refund & Cancellation

No replacement/refund / or any other resolution will be provided for liquidated damages of an amount equivalent to the Order Value.

In the event, You have provided incorrect particulars, e.g., contact number, delivery address, etc., or that You were unresponsive, not reachable, or unavailable for the fulfillment of the services offered to You, You will not be eligible for any refunds.

Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign object in food, or delivery of the wrong order, you will be required to share the proof of the same before any resolution can be provided.

You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner you had intended. Instructions are followed by the company on a best-efforts basis.

All refunds shall be processed in the same manner as they are received, unless refunds have been provided to you in the form of credits, the refund amount will reflect in your account based on respective banks’ policies.

Terms & Condition

These terms and conditions outline the rules and regulations for the use of Garima Dehydrated Food LLP’S Website, located at https://www.vedicmix.com

By accessing this website we assume you accept these terms and conditions. Do not continue to use VedicMix if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing VedicMix, you agreed to use cookies in agreement with the Garima Dehydrated Food LLP’S Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Garima Dehydrated Food LLP and/or its licensors own the intellectual property rights for all material on VedicMix. All intellectual property rights are reserved. You may access this from VedicMix for your own personal use subject to restrictions set in these terms and conditions.

You must not:
  • Republish material from VedicMix
  • Sell, rent or sub-license material from VedicMix
  • Reproduce, duplicate or copy material from VedicMix
    • Redistribute content from VedicMix

    Parts of this website may offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Garima Dehydrated Food LLP does not/will not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Garima Dehydrated Food LLP, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws Garima Dehydrated Food LLP shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

    Garima Dehydrated Food LLP reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

    You warrant and represent that:
    • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
    • The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
    • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
    Reviews and Promotions

    You hereby grant Garima Dehydrated Food LLP a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

    Hyperlinking to our Content

    The following organizations may link to our Website with prior written approval:

    • Agencies;
    • Search engines;
    • News/PR organizations;
    • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

      These organizations may link to our home page, to publications, or to other Website information so long as the link:

          (a) is not in any way deceptive;

          (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and

          (c) fits within the context of the linking party’s site.

      We may consider and approve other link requests from the following types of organizations:

      • commonly-known consumer and/or business information sources;
      • dot.com community sites
      • associations or other groups representing charities;
      • online directory distributors;
      • internet portals;
      • accounting, law, and consulting firms; and

      We will approve link requests from these organizations if we decide that:

          (a) the link would not make us look unfavourably to ourselves or to our accredited businesses;

          (b) the organization does not have any negative records with us;

          (c) the benefit to us from the visibility of the hyperlink compensates the absence of Garima Dehydrated Food LLP; and

          (d) the link is in the context of general resource information.

      These organizations may link to our home page so long as the link:

          (a) is not in any way deceptive;

          (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and

          (c) fits within the context of the linking party’s site.

      If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Garima Dehydrated Food LLP. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which 

      you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

      Approved organizations may hyperlink to our Website as follows:

      • By use of our corporate name; or
      • By use of the uniform resource locator being linked to; or
      • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

      No use of Garima Dehydrated Food LLP’S logo or other artwork will be allowed for linking absent a trademark license agreement.

      UI Design or Wireframes

      Without prior approval and written permission, you may not create wireframes or design around our Webpages that alter in any way the visual presentation or appearance of our Website.

      Content Liability

      We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

      Your Privacy

      Please read Privacy Policy

      Reservation of Rights

      We reserve the right to request that you remove all links or any particular link to our Website. You approve of immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

      Removal of links from our website

      If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

      We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

      Disclaimer

      To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

      • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
      • limit any of our or your liabilities in any way that is not permitted under applicable law; or
      • Exclude any of our or your liabilities that may not be excluded under applicable law.

      The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

          (a) are subject to the preceding paragraph; and

          (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

      As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

       


      Shipping policy

      The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

      Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-7 business days.

      The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

      If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

      Our International Order delivery timeline is 10-20 working days.

      Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.